Can I change or edit the order number?
If the order is in 'Back-orders' or 'Exceptions' you can edit the order number however if the order is in 'Awaiting Shipment' or in 'Orders Shipped' you will need to contact our service team with the details and will update the order number for you. Email
support@winedepot.com
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Can I change the delivery address of an order?
If the an order has shipped and it is on-route you cannot change the delivery address, however there may be a possibility that the order can be redirected within the same suburb only. If an order has shipped and it needs to be redirected it would ...
Can I edit a product once its been uploaded?
If you uploaded a product and it needs to be edited or changed, only a limited number of fields can be edited, any fields that are ''grayed out'' cannot be changed on your end. If you need to edit a product please contact support@winedepot.com
Order Replenishment Guidelines and Process
The standard outbound pick-pack process for stock replenishment is as follows: Stock Replenishment from WINEDEPOT Bulk to state depots is an automated process that occurs when stock has dropped 50% below its level stock will be sent to replenish. ...
How do I track an order status?
Tracking orders is easy. Our platform provides you with a status of the order along with the tracking details that can be viewed. Yopur end cutsomer will also recieve tracking notifications to let them know when their order is expected to be ...
Bulk upload orders via our order template.
Follow the steps below to bulk upload your orders using our order template 1. From the menu click Orders than click Create Manual Order. 2. Click the Import Bulk Orders button. 3. Click the Download Template button. An .xls file with download to your ...