Can I change the delivery address of an order?

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• Can I change or edit the order number?

  If the order is in 'Back-orders' or 'Exceptions' you can edit the order number however if the order is in 'Awaiting Shipment' or in 'Orders Shipped' you will need to contact our service team with the details and will update the order number for you. ...

• What happens if I miss a delivery cut off time for a same day order?

  If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...

• How do I track an order status?

  Tracking orders is easy. Our platform provides you with a status of the order along with the tracking details that can be viewed. Yopur end cutsomer will also recieve tracking notifications to let them know when their order is expected to be ...

• How do I raise an ASN (Request Stock Move) in the order manager?

  An ASN (Advanced Shipping Notice) notifies WINEDEPOT which products along with the quantities you will be transferring into a depot or between depots.  You must complete the stock move before sending any stock into our depots from your warehouse or ...

• What happens if my customers are not home to receive their order? Do they need to collect from the post office? Can it be left with delivery instructions?

  (ATL) is for eParcel orders only. In the wine depot portal you can select Authority to Leave (ATL) against your orders before submitting. Wine Depots default option against orders is set to "No".   ATL = (No) Signature on delivery or safe drop if ...