Can I deliver to a PO BOX or locked bag?
Yes, the receiver will be carded and the goods will need to be collected from inside the Australia Post Office.
Related Articles
What's the difference between a trade and consumer order type?
When creating a manual order and the order is being fulfilled from our national distribution centre (Bulk - Albury), you will see an option to choose between Consumer or Trade as an Order Type. Selecting the relevant Order Type allows Wine Depot to ...
How do I raise an ASN (Request Stock Move) in the order manager?
An ASN (Advanced Shipping Notice) notifies WINEDEPOT which products along with the quantities you will be transferring into a depot or between depots. You must complete the stock move before sending any stock into our depots from your warehouse or ...
Consolidating Orders
In the case where your order comprises of 2 x cartons of 6 bottles, we will consolidate both cartons into our generic 12 carton provided your cartons fit. Please note charges for case consolidation apply however you are only charged for a ...
Damaged Orders and Return Process
In the unfortunate event that an order is damaged, WineDepot will notify you as soon as we are notified by the carrier of the damage. If two cartons have been sent and only one carton has been damaged, we will still deliver the undamaged carton and ...
What are the requirements and layer stack patterns for shipping?
Depending on whether you box is a 6 or 12 pack you can usually stack 4 to 5 layers on a pallet up to 128 cases. We recommend stacking pallets in the following configurations. Layer Stack Pattern for Laydown bottles (Domestic & Export) Layer Stack ...