How do i select the ATL (authority to leave) on an order?

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• What is Authority to Leave? (ATL)

  "Authority to Leave" you will accept delivery on an 'Authority to Leave' ('ATL') basis. That is, no signature is required and if you are not at the designated delivery address when the goods arrive, they will be left following the instructions you ...

• What happens if my customers are not home to receive their order? Do they need to collect from the post office? Can it be left with delivery instructions?

  (ATL) is for eParcel orders only. In the wine depot portal you can select Authority to Leave (ATL) against your orders before submitting. Wine Depots default option against orders is set to "No".   ATL = (No) Signature on delivery or safe drop if ...

• What happens if I miss a delivery cut off time for a same day order?

  If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...

• How do I track an order status?

  Tracking orders is easy. Our platform provides you with a status of the order along with the tracking details that can be viewed. Yopur end cutsomer will also recieve tracking notifications to let them know when their order is expected to be ...

• Bulk upload orders via our order template.

  Follow the steps below to bulk upload your orders using our order template 1. From the menu click Orders than click Create Manual Order. 2. Click the Import Bulk Orders button. 3. Click the Download Template button. An .xls file with download to your ...