How do I track an order status?

How do I track an order status?

Tracking orders is easy. Our platform provides you with a status of the order along with the tracking details that can be viewed. Yopur end cutsomer will also recieve tracking notifications to let them know when their order is expected to be delievred.

To view the tracking number:
  1. From the menu click Orders than click Shipped.
  2. From the list select the Order Number you wish to view tracking details. 
  3. Click the Tracking Number on the right to see the delivery status.


In the event there are no scan events for your order, tracking will not be available. In this case please email support@winedepot.com for further investigation.

    • Related Articles

    • Bulk upload orders via our order template.

      Follow the steps below to bulk upload your orders using our order template 1. From the menu click Orders than click Create Manual Order. 2. Click the Import Bulk Orders button. 3. Click the Download Template button. An .xls file with download to your ...

    • How can I delete or cancel my order?

      If your order is in Awaiting Shipment / To Be Shipped it can be cancelled. To cancel the order click on the Cancel button. If the Cancel button is not displayed the order cannot be cancelled due to the order being in the 'pick phase' or the order has ...

    • Can I change or edit the order number?

      If the order is in 'Back-orders' or 'Exceptions' you can edit the order number however if the order is in 'Awaiting Shipment' or in 'Orders Shipped' you will need to contact our service team with the details and will update the order number for you. ...

    • What's the difference between a trade and consumer order type?

      When creating a manual order and the order is being fulfilled from our national distribution centre (Bulk - Albury), you will see an option to choose between Consumer or Trade as an Order Type. Selecting the relevant Order Type allows Wine Depot to ...

    • Can I change the delivery address of an order?

      If the an order has shipped and it is on-route you cannot change the delivery address, however there may be a possibility that the order can be redirected within the same suburb only. If an order has shipped and it needs to be redirected it would ...