What happens to my packaging if its not used?

• Related Articles

• Packaging Guidelines and Rules

  We recommend using your own original packaging when possible. Where possible, orders containing 2x6 bottle cases should be consolidated into 1x12 bottle case. WINEDEPOT can provide all packaging materials, including, plain and branded packaging, ...

• What happens to orders when the inventory stock isn't available?

  If you process an order and there is no stock available it will go to Back-orders you can see Back-orders from the dashboard or from the Orders menu.  Your order will remain in the system and get 'flushed out' as soon as stock has been replenished in ...

• What happens if I miss a delivery cut off time for a same day order?

  If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...

• What do your cartons and boxes look like?

  Wine Depot offers a range of generic cartons with divider (if required).   Our packaging is FSC® - Forest Stewardship Council® certified. The below images show exapmples of our 6 and 12 cartons shippers. Below is an image of our 12 Carton with ...

• What happens if my customers are not home to receive their order? Do they need to collect from the post office? Can it be left with delivery instructions?

  (ATL) is for eParcel orders only. In the wine depot portal you can select Authority to Leave (ATL) against your orders before submitting. Wine Depots default option against orders is set to "No".   ATL = (No) Signature on delivery or safe drop if ...