What happens to orders when the inventory stock isn't available?
If you process an order and there is no stock available it will go to Back-orders you can see Back-orders from the dashboard or from the Orders menu.
Your order will remain in the system and get 'flushed out' as soon as stock has been replenished in the depot for the order.
Related Articles
Turning on and off automatic stock routing?
Automatic stock routing is a feature that allows you to fulfill (ship) your order from the nearest depot. By default Automatic stock routing is set to 'On'. For all WA deliveries, the Perth depot will always be checked for stock first and ...
Choosing a Ship Date for Future Orders
You can choose the date when you would like your order to be processed giving you the flexibility to schedule your orders whenever you like. This selection is available from the Order Menu, select Create Manual Order, simply select the date from the ...
What happens if I miss a delivery cut off time for a same day order?
If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...
What other warehouse services are available?
We can create mixed cases, apply branded stickers, invoices, add merchandise into the package, consolidate stock, supply packaging and more. Please email support@winedepot.com to discuss your requirements.
Damaged Orders and Return Process
In the unfortunate event that an order is damaged, WineDepot will notify you as soon as we are notified by the carrier of the damage. If two cartons have been sent and only one carton has been damaged, we will still deliver the undamaged carton and ...