What is Authority to Leave? (ATL)

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• How do i select the ATL (authority to leave) on an order?

  When creating a manual order in WINE DEPOT you will have the option to select an 'Authority to Leave' for each order by selecting "Yes" or "No". When doing a bulk order upload (using an order template) please ensure the Authority to Leave field is ...

• What happens if my customers are not home to receive their order? Do they need to collect from the post office? Can it be left with delivery instructions?

  (ATL) is for eParcel orders only. In the wine depot portal you can select Authority to Leave (ATL) against your orders before submitting. Wine Depots default option against orders is set to "No".   ATL = (No) Signature on delivery or safe drop if ...

• Tracking notifications from Australia Post

  Your customers’ experience doesn’t end at the checkout. We know that being kept in the loop is important to them.  Your customers will be given their tracking number and the date their parcel is expected to be delivered – as well as the chance to ...

• What happens if I miss a delivery cut off time for a same day order?

  If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...

• What are my cut off times for same day or on-demand deliveries?

  For time-sensitive deliveries, we recommend you use our same day delivery service for deliveries from a metro depot to a metro area only. Our same day delivery service is available from Sydney, Melbourne, Brisbane, Adelaide and Perth Depots to metro ...