Delivery Options
What's the difference between a trade and consumer order type?
When creating a manual order and the order is being fulfilled from our national distribution centre (Bulk - Albury), you will see an option to choose between Consumer or Trade as an Order Type. Selecting the relevant Order Type allows Wine Depot to ...
Can I deliver to a PO BOX or locked bag?
Yes, the receiver will be carded and the goods will need to be collected from inside the Australia Post Office.
What are the Delivery Time frames?
To see our latest delivery time frame estimator for regular delivery service please click here
Can I change the delivery address of an order?
If the an order has shipped and it is on-route you cannot change the delivery address, however there may be a possibility that the order can be redirected within the same suburb only. If an order has shipped and it needs to be redirected it would ...
How do i select the ATL (authority to leave) on an order?
When creating a manual order in WINE DEPOT you will have the option to select an 'Authority to Leave' for each order by selecting "Yes" or "No". When doing a bulk order upload (using an order template) please ensure the Authority to Leave field is ...
What are my cut off times for same day or on-demand deliveries?
For time-sensitive deliveries, we recommend you use our same day delivery service for deliveries from a metro depot to a metro area only. Our same day delivery service is available from Sydney, Melbourne, Brisbane, Adelaide and Perth Depots to metro ...
What is a safe drop?
Safe Drop is when our delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not home to receive it
What is Authority to Leave? (ATL)
"Authority to Leave" you will accept delivery on an 'Authority to Leave' ('ATL') basis. That is, no signature is required and if you are not at the designated delivery address when the goods arrive, they will be left following the instructions you ...
Can I nominate my own carrier for delivery?
WineDepot offers a variety of existing carriers such as Couriers Please, Australia Post, Boarder Express depending on the service type, delivery location and volume of the order the most appropriate carrier is automatically selected. Unfortunately ...
Can you process International delivery orders?
We are working on providing this service, please contact our support team to discuss this further, support@winedepot.com
How do I arrange a call for return?
We can arrange a collection from one of your customers if required. Please contact our support team by email, support@winedepot.com to arrange the collection. Additional charges may apply. Returned stock is sent back to the depot it dispatched from.
What happens if my customers are not home to receive their order? Do they need to collect from the post office? Can it be left with delivery instructions?
(ATL) is for eParcel orders only. In the wine depot portal you can select Authority to Leave (ATL) against your orders before submitting. Wine Depots default option against orders is set to "No". ATL = (No) Signature on delivery or safe drop if ...