Orders
Damaged Orders and Return Process
In the unfortunate event that an order is damaged, WineDepot will notify you as soon as we are notified by the carrier of the damage. If two cartons have been sent and only one carton has been damaged, we will still deliver the undamaged carton and ...
Bulk upload orders via our order template.
Follow the steps below to bulk upload your orders using our order template 1. From the menu click Orders than click Create Manual Order. 2. Click the Import Bulk Orders button. 3. Click the Download Template button. An .xls file with download to your ...
Choosing a Ship Date for Future Orders
You can choose the date when you would like your order to be processed giving you the flexibility to schedule your orders whenever you like. This selection is available from the Order Menu, select Create Manual Order, simply select the date from the ...
How can I delete or cancel my order?
If your order is in Awaiting Shipment / To Be Shipped it can be cancelled. To cancel the order click on the Cancel button. If the Cancel button is not displayed the order cannot be cancelled due to the order being in the 'pick phase' or the order has ...
Consolidating Orders
In the case where your order comprises of 2 x cartons of 6 bottles, we will consolidate both cartons into our generic 12 carton provided your cartons fit. Please note charges for case consolidation apply however you are only charged for a ...
What is an exception and how do I fix this?
Exceptions occur when there is issue with the order. The following issues are associated with your order moving into exceptions: Incorrect delivery address - We highly recommend you use our address lookup, to find the address by typing in the ...
Can I change or edit the order number?
If the order is in 'Back-orders' or 'Exceptions' you can edit the order number however if the order is in 'Awaiting Shipment' or in 'Orders Shipped' you will need to contact our service team with the details and will update the order number for you. ...
Tracking notifications from Australia Post
Your customers’ experience doesn’t end at the checkout. We know that being kept in the loop is important to them. Your customers will be given their tracking number and the date their parcel is expected to be delivered – as well as the chance to ...
What happens to orders when the inventory stock isn't available?
If you process an order and there is no stock available it will go to Back-orders you can see Back-orders from the dashboard or from the Orders menu. Your order will remain in the system and get 'flushed out' as soon as stock has been replenished in ...
How do I include an Invoice with my order?
To include an invoice with your order, from the Manual Order Page click the Choose file button to attach your invoice. Note: Your invoice file must be in PDF format and A4 size. Invoices in any other size including letter head will not be able to ...
How do I track an order status?
Tracking orders is easy. Our platform provides you with a status of the order along with the tracking details that can be viewed. Yopur end cutsomer will also recieve tracking notifications to let them know when their order is expected to be ...
What happens if I miss a delivery cut off time for a same day order?
If you put through an order and you miss the cut off times your order will move into exceptions. To move this order out of exceptions you will need to reprocess the order the next day, in the morning, before the cut off time for this to "push" the ...